Sweden’s main gambling regulator, Spelinspektionen, has handed out a warning to gaming firm ATG over a variety of technical issues.
The issues apparently made it possible for a number of players to get bonus offers on several occasions. The firm itself made the regulator aware of the problem last month, contacting Spelkinspektionen by letter. According to the Gambling Act of 2018, which regulates the betting sector in Sweden, it is illegal for any operator to offer any customer a bonus on multiple occasions.
According to ATG, the problem was down to a migration of the company servers, which led to some customers’ bonus history failing to update. Announcing the warning in a statement, Spelinspektionen confirmed the reasons for the breach of the rules:
“ATG has stated that the company takes a very serious view of what has happened, and even though the incident is linked to the relocation of servers, the company has reviewed the procedures for new customer offers so that something similar should not happen again.”
Spelinspektionen Director General Camilla Rosenberg said that as the breach of the rules lasted a short time and was self-reported, the regulator would not be taking any action against ATG, considering that a warning would be sufficient in the circumstances.
But this is not the first warning issued by the regulator in recent days, as it continues to enforce the rules laid out by the Gambling Act. Earlier in the week, the regulator handed out a warning to Entertainment Laboratories (Enlabs). Enlabs were warned that they could face licence revocation if they failed to launch operations under their Swedish licence. Enlabs has been given a deadline of the start of July this year to begin gaming activities in the country, although the firm has said that it intends to launch its operations by the deadline date.