UK bookmaker Coral have been criticised after they were found to have taken six weeks to make a pay out to a winning sports betting customer.
The customer concerned had correctly picked a 16-1 winner in a race at Newcastle at the end of October, and was due to receive almost £2,000, but had been kept waiting for his money. The case was similar to a string of examples affecting Ladbrokes customers last year. Both Ladbrokes and Corals are owned by GVC Holdings following a takeover in 2018.
The case focused on a customer who had made two separate bets of £50 each-way on Ventura Destiny in the race on October 25. The bet was placed at odds of 14/1 but eventually won at 16/1 and according to the Best Odds Guaranteed offer that Coral give to some customers, it should have been paid out at the latter price. But the money was not forthcoming and a subsequent email from Coral indicated that it would not be paid as the bet had been refused by the firm’s traders.
The punter in question had online receipts to prove that the bet had been placed and accepted, but his complaint, which was also pursued by the Guardian newspaper, was not dealt with until Thursday, a full six weeks after the bet was originally placed.
A spokesperson for Coral said that there had been an error associated with the mobile app that the customer had used to make the bet and that they would be paying out any other customers who had been similarly affected.
But GVC are likely to face more criticism after a spate of similar cases in 2018. A number of Ladbrokes customers had placed winning bets, only to be told after the event had finished that the bets had not been accepted. The Independent Betting Adjudication Service (IBAS) has yet to rule on those cases, which Ladbrokes blamed on a technical glitch.